Cancel or change your plan
Change your Tantra plan from the billing page, understand proration, and learn how cancellation works and what happens when access lapses.
Open in Tantra
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Overview
This article explains how to move to a different plan, what happens to your bill when you do, and how cancellation works. Payments run through Dodo Payments, the merchant of record. The subscription basics are covered in Plans, pricing, and managing your subscription.
Changing your plan
You change plans from the Billing and Subscription page at /billing.
- Open
/billingand go to the Plans tab. - Pick a billing period sub-tab and click Select Plan on the plan you want.
- In the current plan card at the top, click Subscribe.
What happens next depends on your current state.
- No active subscription. Tantra creates a checkout session and redirects you to Dodo's hosted checkout page to pay.
- Active subscription, different plan. Tantra requests a plan change with Dodo instead of a new checkout. The change is prorated immediately, and you return to
/billingwith a plan change confirmation. Your stored plan updates once Dodo notifies Tantra. - Active subscription, same plan. The request is rejected with the message
User is already subscribed to this plan. Pick a different plan or billing period.
Switching between monthly and yearly billing counts as a plan change, since each period is a separate product.
The Yearly sub-tab on the billing page may show no plan card. Review yearly pricing on the public /pricing page instead, then contact support if you cannot select it in the app.
Cancelling your subscription
There is no working self-serve cancellation in the app. The current plan card shows a Cancel Subscription button on a paid plan, but it only changes what the page displays. It does not send a cancellation request, and your subscription keeps billing.
To cancel, contact support through the contact form. Include the email address on your Tantra account. Cancellation is then processed with Dodo Payments.
What happens next
When a cancellation is processed, Dodo notifies Tantra and your account moves to the Free plan. The same applies when a subscription expires or a renewal payment fails.
Once your subscription is no longer active, the subscription gate takes effect. Opening any protected page, such as campaigns or the inbox, checks your subscription. If it is not active or trialing, you are redirected to /billing, where you can subscribe again.
Plan changes and cancellations are confirmed asynchronously. Tantra updates your stored plan when Dodo sends its confirmation, which can lag a short moment after the change. If /billing still shows the old plan, refresh after a minute.
Common mistakes
- Clicking Cancel Subscription and assuming you are done. The button does not cancel anything. Contact support through the contact form instead.
- Trying to re-subscribe to the plan you already hold. You will see
User is already subscribed to this plan. This is not an error with your account. - Expecting instant plan updates. The change shows up after Dodo confirms it to Tantra.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
User is already subscribed to this plan | You requested checkout for your current plan and period | Choose a different plan or billing period, or keep your current plan |
Every page redirects to /billing | Your subscription lapsed, was cancelled, or a renewal failed, so it is no longer active or trialing | Subscribe again from /billing. If you believe you paid, wait a minute and refresh, then contact support |
Plan change not reflected on /billing | Dodo has not yet confirmed the change to Tantra | Refresh after a minute. Contact support if it persists |
FAQ
Can I cancel from inside Tantra?
No. The in-app Cancel Subscription button does not process a cancellation. Contact support through the contact form to cancel.
Am I charged again when I switch plans?
A plan change on an active subscription is prorated immediately through Dodo, rather than charged as a fresh full checkout.
What happens to my access after cancelling?
Once the cancellation is processed, your plan reverts to Free and protected pages redirect to /billing until you subscribe again.
Can I switch from monthly to yearly billing?
Yes. Select the yearly plan and subscribe. On an active subscription this runs as a prorated plan change. If the yearly option is not selectable on /billing, contact support.
Where do I see my past payments after cancelling?
On the Billing History tab of /billing, where each payment has a Download action for its invoice.
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